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RETURN POLICY

IT Hardware & Physical Product Returns

The following return and refund policy applies to IT hardware and physical products purchased from MNF Collaboration.

Return & Refund Eligibility

We accept returns within 90 days of the delivery date. Refund requests must be submitted within the first 30 days of the delivery date, after which replacements are available through the remainder of the 90-day return window.

If your return window has passed, your product may still be covered under the manufacturer's warranty, where applicable. Warranty terms and coverage vary by product category.

Return Merchandise Authorization (RMA)

All hardware returns require a Return Merchandise Authorization (RMA) from MNF Collaboration before the product is shipped back.

To request an RMA, customers must contact MNF Collaboration Customer Support and provide the order number, product details, and reason for return.

Once approved:

  • An RMA number and return instructions will be provided.
  • The RMA number must be included with the returned shipment.
  • Authorized merchandise must be returned within 10 days of RMA issuance.
  • Products returned without prior authorization may not be accepted.

Return Condition

Returned products must be in their eligible return condition and include the applicable product, accessories, components, manuals, and packaging originally supplied.

The following products are not eligible for return:

  • Products physically damaged, misused, altered, or improperly handled by the customer.
  • Sealed retail-boxed products once the original manufacturer seal has been opened, where applicable.
  • Software once the package, license, or activation seal has been opened or activated.
  • Digital products, licenses, service contracts, and other non-physical goods.
  • Products specifically identified as non-returnable or final sale at the time of purchase.

Restocking Fee & Return Shipping

A 25% restocking fee applies to eligible hardware returns.

Return shipping costs are the responsibility of the customer unless the return is due to an incorrect product supplied by MNF Collaboration or otherwise agreed by MNF Collaboration.

Original premium or expedited shipping charges and applicable payment-processing fees are non-refundable.

Damaged, Defective or Incorrect Products

If a shipment arrives with visible shipping damage, customers should refuse delivery where reasonably possible and contact MNF Collaboration Customer Support.

Damage discovered after delivery should be reported within 2 business days of receipt. Customers may be required to provide photographs, packaging information, or other documentation and cooperate with the applicable carrier's claims process.

If a product is confirmed to be defective or dead on arrival (DOA), MNF Collaboration will arrange an eligible replacement in accordance with the applicable product warranty and return terms.

If an incorrect product was supplied, please contact MNF Collaboration promptly. Once verified, our team will provide the appropriate return or replacement instructions.

Refund Processing

Approved refunds will be processed within 10 business days after the returned merchandise has been received and inspected by MNF Collaboration.

Refunds will generally be issued to the original payment method. After a refund has been processed, additional time may be required for the credit to appear depending on the customer's bank, card issuer, or payment provider.

How to Request a Return

To request a hardware return, refund, or replacement, please contact:

MNF Collaboration Customer Support
Email:support@mnfcollaboration.com
Phone: 630-984-9092

Please provide your order number, product details, and reason for the return. Our team will review the request and provide an RMA number and return instructions where applicable.

Return Address

M&F Collaboration Inc.
1800 W Hawthorne Ln, Ste K1
West Chicago, IL 60185
United States

Please do not send merchandise to the return address without first obtaining an RMA authorization. Unauthorized returns may not be accepted or processed.

Design Services Terms (Not Applicable to Hardware or Physical Products)

The following terms apply only to design and related professional services provided by M&F Collaboration. They do not apply to IT hardware or physical products, which are governed exclusively by the "IT Hardware & Physical Products Returns" policy above.

MNF Collaboration offers a 100% Refund on all its design services, however it is not an unconditional 100% refund and certain conditions still apply.

MNF Collaboration offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstance:

MNF Collaboration’s Refund Policy will be Void if;

  • You have chosen a special or a custom package.
  • The primary design concept (for any service) has been approved.
  • The Logo has been finalised.
  • The website has been designed, developed and deployed live.
  • You have demanded revisions.
  • The cancellation has been made due to reasons non-related to the project.
  • The company has not been contacted for more than 2 weeks within the timeframe of initial 30 to 45 days.
  • Company’s policies, or policy, have been violated.
  • Other company or designer has been approached for the same project.
  • The creative brief is lacking in required information.
  • A complete design change has been demanded.
  • The claim has crossed the given ‘request for refund’ time span.
  • The business is closing or changing name or business.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If the Project has been on-board for more than 25 days, and prospects have been made according to the clients requirements. The client then will be entitled for a 50% refund, if the project exceeds 35 days, the client will be entitled for a 30% refund.
  • Once a client has accepted multiple sets of revisions (for any service),
    • The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
    • The refund approval will be at discretion of MNF Collaboration’s Management.
    • Management’s decision on the matter will be final.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.

Note: MNF Collaboration hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of MNF Collaboration. The company will be the rightful owner of the designs.

Non-design professional services, such as those listed below, are not eligible for refunds under these Design Services Terms and are not covered by our money back guarantee. This does not affect the return rights for hardware and physical products described above. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:

  • Copyrights Protection Certificates.
  • Website & Emails Hosting Services.
  • Website SSL Certificates
  • Website Domain Purchase.
  • Website Maintenance Plans.
  • Website SEO Plans.
  • Social Media Marketing
  • Google Adwords Campaigns

For services that are not covered under the 100% refund policy in case of dissatisfaction the MNF Collaboration management after review the project may choose to offer a partial refund to the client.

Claim Your Refund

To claim your refund, please follow the following steps:

  • For design services, send an email to support@mnfcollaboration.com to initiate a refund. For hardware and physical products, follow the RMA process described in the hardware section above.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process according to our refund policy stated above.

To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.

After you have received your refund, you will not have any rights to any designs submitted by MNF Collaboration, unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

Quality Assurance Policy

MNF Collaboration will do its best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted.

100% Satisfaction Guarantee

  • Our unlimited revisions policy is to make sure that you are 100% satisfied.
  • We aim at exceeding your expectations and strive to accomplish it.
  • We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

Delivery Policy

  • The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
  • The turnaround time will be according to the package, the minimum time required is 2 business days.
  • Websites will only be made live once all dues have been cleared. Under no condition a website will be made live if there are any kind of dues outstanding.
  • In case of an urgent or rush order, contact our customer support team.

Design Ownership & Rights

All finalised Designs provided by MNF Collaboration are done so on a written request of finalisation by the client and upon finalisation the client receives all the final core files of the logo and owns 100% of all rights of ownership to the said logo.

  • Client shall own the Final Design provided by MNF Collaboration in all its entirety.
  • All ownership rights of the said finalised design will belong to the client 100%.
  • The Client is free to use the finalised design as they see fit.
  • Client shall not, however, own any materials, media or other content generated during any revision cycles leading up to the Final Product.

Content Creation & Population

MNF Collaboration will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively otherwise. In which case:

  • MNF Collaboration will populate the website with content created for the client
    • The content/text for the website will be created specifically for the customer’s website.
  • MNF Collaboration will populate the website with images.
    • MNF Collaboration will acquire stock imagery for client from stock photo websites.
    • Images will be purchased upon approval from the client.
    • MNF Collaboration will not be responsible in any way shape or form, for any similarities between images used on the site that may or may not resemble other websites.
  • MNF Collaboration will populate the website with products and product details.
    • Product images and product details will be provided by the client.

N.D.A. & Reputation Management Policy

  • MNF Collaboration, does not share the customer information with regarding their project or contact details with anyone. The client’s person and project information is kept confidential at all points.
  • Once the project is completed successfully. Both parties MNF Collaboration and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
  • Once the project is completed successfully. Each Party agrees to refrain from (and MNF Collaboration shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

Record Maintenance

MNF Collaboration keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

Customer Support

Our Customer Support Team is present in the office Monday – Friday, 9 AM to 5 PM Central Time (CT), to answer your questions by phone at 630-984-9092. Queries outside business hours can be emailed to support@mnfcollaboration.com and will be answered the next business day.

Technical Support Policy

For design and related professional services purchased from MNF Collaboration, the following technical support terms apply. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. MNF Collaboration will provide the client with the basic information regarding those services and the settings required to make those services works. MNF Collaboration will not be responsible for providing detailed trainings or installations of said services on the Customer’s end. Such services may include but not limited to:

  • Website Deployment
    • MNF Collaboration will deploy the website for the customer on a hosting server provided by us.
    • Hosting Service provided by MNF Collaboration is a free service provided to the client as an added feature without any cost. It is acquired from a Third Party Service provider.
    • MNF Collaboration will deploy the website for the customer on a hosting server provided by the customer (purchased from a Third Party).
    • In the event the website is hosted on third party webserver purchased by the customer, MNF Collaboration will not be held responsible for any kind of server or hosting related issues.
  • Website Content Management System (CMS)
    • MNF Collaboration will provide the customer with a user manual to use the Website CMS (Content Management System).
    • MNF Collaboration will not be responsible for training the client in the said Website CMS (Content Management System).
  • Emails Setup
    • MNF Collaboration will be providing the customer with the necessary settings and information to install the emails on their end.
    • MNF Collaboration will not be responsible for installing said emails onto the customer end.
    • MNF Collaboration will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.

There is no Service Level Agreement (SLA) between client and MNF Collaboration in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service.

MNF Collaboration will not be held responsible in any way for customer’s failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer’s end.

Communication Policy

  • All feedback, revision, and refund requests for design services must be submitted by email to support@mnfcollaboration.com, or through your M&F Collaboration client account, to be considered official. Hardware return requests follow the RMA process described above.
  • M&F Collaboration will not be responsible for communication made through any channel other than those listed above or phone numbers not provided on our official website.
  • We are not responsible for any damages, issues or delays caused due to contacts made through means of communication not provided by us.
  • We take full responsibility of all the information provided through our official domains.